Complaints Procedure

Last updated: 1 September 2026

Blootek Ventures Marketing Ltd takes every complaint seriously and aims to resolve complaints in the shortest time possible.

How to complain

Blootek Ventures Marketing Ltd
20-22 Bridge End, Leeds, LS1 4DJ
By email: hello@bettermove.co.uk

Please include your name, the email address or telephone number you gave us, and a description of what went wrong. That helps us find your enquiry quickly.

The steps we will take

1. We will acknowledge your complaint

We will confirm that we have received your complaint and tell you who is handling it.

2. We will investigate your complaint

Our team will always investigate. We will be as thorough as possible in order to handle your complaint quickly, and we may telephone you if we need any further information.

3. We will resolve your complaint

Our team will analyse the facts and reach a conclusion that takes full account of them. We aim to respond within three working days, depending on the complexity of the case. If we cannot respond in that time, we will write to you to explain the reason for the delay and give you a date by which we will respond.

4. We will give you a decision

We will write to you with a full account of our investigation and our decision. Whether that is a payment to make up for a loss you have incurred, or a statement explaining why we believe your concerns are unfounded, you will be able to see that we have reached a reasoned and fair judgement.

Following the completion of our investigation you will have four weeks to respond to our final response. After that period, if we have heard nothing from you, your complaint will be considered resolved.

Complaints about your personal data

If your complaint concerns how we have handled your personal information, please contact us first using the details above. If you are unhappy with our response, you have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
www.ico.org.uk

See our Privacy Policy for the full detail of your data protection rights.